Support
While using the services of any company, users may have questions or problems, and the customer support center should solve them. Hence, the customer support center is an integral part of any online company. The main purpose of the support center is to receive appeals from their customers who have difficulties or problems, to fix them, and then solve them. That is, support plays a very important role, which is why the popularity of the company will depend on the quality of its work. Why would the client need to use the company’s services if the company is not able to help in time and with high quality when he has a problem or answers a question?
That’s why our company The Lotter India is doing everything possible to help clients promptly, and most importantly with high quality. Our official website has several ways of contacting our staff. All of these ways are convenient and fast.
You can also contact The Lotter staff with suggestions about improving the quality of work or any innovations. Our support center is available 24×7 and our staff will be happy to meet your request because it’s their direct responsibility since the foundation of our company.
In the next heading, you’ll learn more specifically about the existing ways of contacting our staff and how to use them.
How to Contact The Lotter
To start with, any user from India can use several ways to contact the support center. You can do it via email, live chat, or social networking sites where our company has accounts. Here are all the ways you can contact us:
Live chat.
It’s one of the fastest ways to get an answer to your question. Live chat is a separate window in the form of a messenger on our official website, where you can chat in real time with one of our employees. To open the live chat you need to go to the end of the home page and click on the quick link under the name contacts. You will be assigned an employee in the opened window and you can ask him/her any question;
Our email.
Another possible way to contact our staff is our email. Any user can write to us by email. To do this, send a letter with the question to our company. To do this please go to our official website and the bottom of the page. There you will find a quick link called contact us, click on it and you will see a window where you have to enter your name and email address. You also need to choose a question topic and the question itself. If the proposed questions are not that you are interested in specifying another and state its essence in the line below. Then click send and wait for a counter letter to be sent to your email address;
Social networks.
If you like to correspond on social networks, you can take this chance and ask our employees on such social networks as Twitter, Facebook, and Instagram. To go to the corresponding social network just click on its icon at the end of our official website.
Next, read about the response time for each possible method.
How Quickly Does Support Respond?
Answer time of course plays an important role as there are questions that do not wait, so our company is doing everything possible to answer your questions quickly because this is the key to our success and the positive feedback from our customers.
In the table below you can see the response time for each method.
| The method you choose | Response time |
|---|---|
| Live Chat | Response time is up to a few minutes |
| On non-busy days, our staff can answer you within one hour. If your workload is heavy, it will be within two hours. But in general, your response time will not exceed 24 hours | |
| Social network | Here, too, everything depends on the flow of questions from clients. The approximate response time to your question can take from 1 to 2 hours |
From the table it becomes clear that if your question is urgent it is better to use the live chat because the answer time using it is the fastest. And for example, if your question is not urgent, you can take advantage of sending a letter to our e-mail.
Also do not forget about the function of frequently asked questions. This is very useful as this section of our company The Lotter contains the most popular questions and of course, the answer to your question can be found there. Consequently, before contacting the employees of our company look at the frequently asked questions.
FAQ
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What to do if I have a problem or a question about using the services of the site?
In this case, do not waste your time. You can contact the staff of our support center at any time.
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I have an urgent question, how do I contact the support center?
Undoubtedly, sometimes there are questions for which you need an answer as soon as possible. In that case, it’s best to use the live chat function because it’s the fastest way to get an answer.
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I sent a letter to the mail but didn’t receive a reply, what should I do?
In this case, you can use the live chat, and our staff will answer you within minutes. Or maybe the answer to your question came in the spam section.